Refund & Replacement Policy

Last updated: May 2026

Our Commitment

Dumpy Defense stands behind every product we sell. If you experience an issue with your order, contact us and we will work to resolve it promptly.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis. In general, refunds may be available if:

The wrong product was shipped
The product arrived damaged due to shipping
The product has a manufacturing defect
The order was cancelled before shipment

Refunds are not available for products that have been installed, used, or modified. Products that have been returned without prior authorization will not be processed.

If you receive a damaged item, we will happily replace it at no additional cost to you. Please get in touch with us within 12 hours of receiving yours.

We do not accept returns or refunds if a customer changes their mind after receiving their order(s).

Our store only accepts Returns if the item falls under the following criteria: Items are faulty – damaged/broken or soiled upon arrival. Please reach out to our customer service team at dumpydefense@gmail.com, and we will guide you through the process.

After we receive the returned item, it takes between 1 and 2 days to complete the return process. A refund, customer credit, or another item (for exchanges) will be issued within 1 to 3 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

The item MUST be received by Dumpy Defense WITHIN THIRTY (30) DAYS from the date of receipt of the order from Dumpy Defense. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.

Our team will inspect and verify the condition of the item once we receive the return.

If you have any questions about our exchange or return policies, please contact us at DumpyDefense@gmail.com.

Note: Dumpy Defense will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

No carbon fiber nylon parts will be replaced or refunded unless there is a fitment issue.

How to Request a Refund or Replacement

Email: dumpydefense@gmail.com
Phone: 512-806-1751

Include your order number, the product name, and a clear description of the issue. For damaged or defective items, photos are required to process your request.

Return Process

Do not ship items back without first contacting us and receiving a return authorization. Unauthorized returns will not be accepted or processed. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Timeframes

Once a refund is approved:

Credit card refunds: 1–2 business days to process
PayPal refunds: 7–10 business days

Processing time by your financial institution may vary and is outside our control.

Non-Refundable Items

Carbon fiber nylon products
Products damaged due to improper installation
Pre-order items after production has begun
Items returned without prior authorization

REFUNDS FOR UNDELIVERED OR DELAYED PRODUCTS

We strive to fulfill all of our orders promptly and accurately. However, we acknowledge that unforeseen circumstances can arise on our end. If we fail to deliver your product due to internal delays or issues within our control, you're entitled to a full refund for the undelivered items. Please note: This policy does not cover packages that are lost in transit or delayed due to external factors such as carrier delays, natural disasters, or other events outside of our control having todo with postage in this case we send another product.

Cancellations

Orders may be cancelled before they are shipped. Contact us as soon as possible if you need to cancel. Once an order has shipped, it cannot be cancelled — you would need to follow the return process after receiving the item.

HOW TO REQUEST A REFUND FOR COMPANY-DELAYED OR UNDELIVERED PRODUCTS:

Contact Customer Support: Please contact our customer support team after 4 days of the original expected delivery date to initiate the refund process.

Confirmation of Non-Delivery: Our team will investigate to confirm that the delay or failure was on our part. This may include reviewing internal handling and shipping logs.

Issuing the Refund: Once the internal delay or non-delivery is confirmed, a full refund will be issued to your original payment method within 1-2 business days.

By making a purchase, you agree to this policy.